Audio Response Teller (ART)
24/7 Account Access by Phone
Common Navigation | Speed Keys | System Flow Chart
Using ART is easy! The menu-driven voice prompts guide you through your transactions and inquiries. View ART system flow chart to see the options.
ART offers introductory Help for first time callers, key-ahead ability for experienced callers, and speed key transactions for frequent users. Use common navigation keys to move around the system with ease. For a better understanding of what ART can do, view the system flow chart.
To start using ART you need:
- A touch tone phone
- Your ACU Account Number
- Your Personal Identification Number (PIN)
To Access ART Call
(815) 577-8503 or (877) ACU-ART1 (228-2781) outside of Chicago
Common Navigation Keys
| 8 |
Next |
| 9 |
Ends the call |
| 0 |
Help |
| # |
Use after inputting data |
| * (has multiple functions) |
- Return to the prior menu
- Back up/correct an input error
- Terminate a history inquiry
|
| ** |
Return to the Main Menu |
Speed Keys
(Immediately Transfer to Selected Functions)
| #12 Balance Information |
#41 Checking Service Requests
(Check Copy, Check Re-Order, Stop Payment) |
| #13 Account History |
#42 Request Statement Photocopy |
| #14 Tax & IRA Information |
#43 Change PIN |
| #15 Financial Transactions |
#51 Products and Services |
| |
#53 Savings Estimates |